Can I exchange my order?

Most of our products are backed by our Hassle Free Exchange guarantee and fall under our 14 Day Exchange Policy. These items may be exchanged within 14 days from the date of delivery.

The following items are NEVER exchangeable:

  • Any item that has been worn, used or altered 
  • Any item with tags removed
  • Any spiritwear apparel item
  • Any item with a name drop
  • Any sale items

All web initiated requests will receive an automatic confirmation followed by an email confirmation. If you do not receive an email confirmation the security on your computer is not allowing us in. Please contact us at 678-835-5800 Monday through Friday 9am-4pm EST. If you choose to call or email us about your exchange, please provide the following information:

Your email address

Your order number

A brief description of the problem

Any item damage or shortage, if applicable

We generally process exchanges within a week of receiving the product back.

Note: Normally the care label instructions pertain to the garment, not the embroidery. Special care should be taken when laundering embroidered garments.

Since the condition of use, washing, pressing and cleaning, etc. vary in use of yarns and threads, the purchaser should assume himself by preliminary tests that the dye fastness of the yarn or thread is 100% colorfast to crocking or washing under all conditions. We cannot be responsible for any consequential damages since the value of the thread is so disproportionate to the value of the goods into which it is stitched.

Embroidery Care Instructions

Heat Transfer and Screen Print Care Instructions

We are not liable for replacing or repairing any personal items supplied by the client that are damaged during the embroidery process

Shipped Orders

For orders that are shipped, please ship back to our address with the pick ticket. We will make the necessary exchange.

Please note:

  • Any item exchanged that falls outside our normal exchange guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all items and packaging prior to mailing your exchange to our warehouse. This includes unauthorized refused packages.
  • There is a minimum 15% restocking fee, if 5 or more of one item is ordered and subsequently exchanged.

If there is a problem with your order or if you still need help, please contact us.


Our goal is to answer all email inquiries within 24-48 hours.

Phone: 678-835-5800

Hours: Monday-Friday 9am-4pm EST

Fax: 678-835-5801

5411 Cole Road
Buford, Georgia 30518